<p><span id="result_box" class="long_text"><span style="background-color: #ffffff;" title="Jag har kopierat och klistrat in licenssträngen, men det fungerar inte"><strong>I've copied and pasted in the license code, but it does not work?</strong><br /></span><span style="background-color: #ffffff;" title="Kontrollera att du verkligen har kopierat HELA licenssträngen, dvs inklusive ditt användarnamn som du skrev in överst när du beställde den.">Make sure you have actually copied the whole of the license code, i.e. <em>including your username</em>, which you entered at the point of order. </span><span title="Om Du enbart tar med siffrorna kommer i licensen inte att fungera.">If you only paste in the numbers of the code, the license will not work.</span></span></p>
<p><strong>I did not receive an email with my license - as promised?<br /></strong>Is it possible that you have made a mistake in writing your email address at the time of purchase? If so, the return mail (with licence and receipt) would not reach you. Please mail us and we will find your order and send you a copy of the payment receipt and your license again.</p>